Terms and Conditions

Effective Date: June 2025

These Terms and Conditions (“Terms”) govern your access to and use of www.rjpetshop.com (“Website”), operated by RJ Pet Shop (“Company,” “we,” “our,” or “us”). By accessing, browsing, registering an account, or purchasing products through this Website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with any provision of these Terms, you must immediately discontinue use of the Website.

1. WEBSITE USE

RJ Pet Shop grants users a limited, non-exclusive, non-transferable, and revocable license to access and use this Website solely for personal and lawful shopping purposes.

You agree not to:

  • Use the Website for any fraudulent, unlawful, or unauthorized purpose.

  • Attempt to gain unauthorized access to any server, database, system, or customer information.

  • Copy, reproduce, modify, distribute, sell, or exploit any content from this Website without prior written permission.

  • Introduce viruses, malware, malicious code, or any technology intended to disrupt Website operations.

  • Engage in activities that interfere with the functionality, security, or performance of the Website.

Any violation may result in immediate suspension of access and legal action.

2. PRODUCT INFORMATION DISCLAIMER

RJ Pet Shop makes reasonable efforts to ensure product descriptions, specifications, images, ingredients, nutritional information, and pricing are accurate.

However:

  • Product packaging may vary from images displayed online.

  • Manufacturers may update formulations, ingredients, or packaging without prior notice.

  • Product information provided on the Website is for informational purposes only.

RJ Pet Shop shall not be responsible for inaccuracies originating from manufacturers, suppliers, or third-party sources.

Customers are solely responsible for determining whether a product is suitable for their pet.

3. VETERINARY AND MEDICAL DISCLAIMER

Information provided on RJPetShop.com does not constitute veterinary, medical, nutritional, or professional advice.

Customers should consult a qualified veterinarian before:

  • Changing a pet’s diet.

  • Using supplements.

  • Administering medications.

  • Using healthcare or treatment products.

RJ Pet Shop shall not be liable for any injury, illness, allergic reaction, health complication, or loss arising from the use of products purchased through the Website.

4. PRICING AND PAYMENT

All prices displayed on the Website are listed in Pakistani Rupees (PKR).

RJ Pet Shop reserves the right to:

  • Modify pricing without prior notice.

  • Correct pricing errors at any time.

  • Refuse or cancel orders resulting from pricing inaccuracies.

If an order has been placed at an incorrect price due to a technical or human error, RJ Pet Shop reserves the right to cancel the order and issue a refund where applicable.

Ownership of products shall remain with RJ Pet Shop until full payment has been received and verified.

5. ORDER ACCEPTANCE

Submission of an order does not constitute acceptance by RJ Pet Shop.

We reserve the absolute right to:

  • Refuse any order.

  • Limit quantities purchased.

  • Request additional verification.

  • Cancel suspicious or fraudulent transactions.

  • Decline service without providing justification.

RJ Pet Shop may cancel any order at its sole discretion.

6. SHIPPING AND DELIVERY

Delivery timelines provided on the Website are estimates only and shall not constitute legally binding guarantees.

RJ Pet Shop shall not be liable for delays caused by:

  • Courier companies.

  • Weather conditions.

  • Natural disasters.

  • Government restrictions.

  • Public holidays.

  • Force majeure events.

  • Incorrect customer information.

Risk of loss transfers to the customer upon successful delivery to the provided shipping address.

7. RETURNS, EXCHANGES, AND REFUNDS

Due to hygiene and safety concerns, RJ Pet Shop reserves the right to reject return requests for:

  • Opened pet food.

  • Treats.

  • Supplements.

  • Grooming products.

  • Healthcare products.

  • Any product showing signs of use.

Returns may only be considered where products are:

  • Defective upon delivery.

  • Incorrectly supplied.

  • Damaged during transit.

RJ Pet Shop retains sole discretion in determining eligibility for replacement, exchange, store credit, or refund.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, RJ Pet Shop, its owners, directors, employees, suppliers, affiliates, and partners shall not be liable for:

  • Indirect damages.

  • Incidental damages.

  • Consequential damages.

  • Loss of profits.

  • Loss of business.

  • Loss of data.

  • Pet injury, illness, or death.

  • Emotional distress.

  • Product misuse.

The maximum liability of RJ Pet Shop under any circumstance shall not exceed the total purchase price paid by the customer for the specific product giving rise to the claim.

9. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless RJ Pet Shop, its owners, directors, employees, affiliates, suppliers, agents, and partners from and against any claims, liabilities, damages, losses, expenses, legal fees, and costs arising from:

  • Violation of these Terms.

  • Misuse of products.

  • Violation of applicable laws.

  • Infringement of third-party rights.

  • Unauthorized use of the Website.

10. INTELLECTUAL PROPERTY RIGHTS

All content available on this Website, including but not limited to:

  • Logos

  • Trademarks

  • Product photographs

  • Graphics

  • Videos

  • Website design

  • Source code

  • Text content

  • Marketing materials

are the exclusive property of RJ Pet Shop and protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, publication, or commercial use is strictly prohibited and may result in legal action.

11. PRIVACY AND DATA COLLECTION

By using the Website, you consent to the collection, storage, processing, and use of your information in accordance with our Privacy Policy.

RJ Pet Shop shall not be liable for unauthorized access resulting from circumstances beyond its reasonable control.

12. FORCE MAJEURE

RJ Pet Shop shall not be held liable for failure or delay in performance resulting from events beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Pandemics

  • Government actions

  • Power failures

  • Internet disruptions

  • Labor disputes

  • Acts of war

  • Civil unrest

13. TERMINATION OF ACCESS

RJ Pet Shop reserves the unrestricted right to suspend, terminate, or restrict access to the Website without notice where a user is suspected of:

  • Fraudulent activity.

  • Abuse of services.

  • Violation of these Terms.

  • Security threats.

Termination shall not affect any rights or obligations accrued before termination.

14. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

Any dispute arising from or relating to the Website, products, or services shall be subject exclusively to the competent courts of Karachi, Sindh, Pakistan.

15. CONTACT INFORMATION

RJ Pet Shop

Address: Rashid Minhas Road, Gulistan-e-Johar, Karachi, Pakistan

Phone / WhatsApp: +92 317 2199332

Email: info@rjpetshop.com

Support: support@rjpetshop.com

Website: www.rjpetshop.com

By accessing, browsing, registering, or placing an order through RJPetShop.com, you acknowledge and agree to be legally bound by these Terms and Conditions in their entirety.

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