Shipping Policy

Fast, Reliable & Secure Delivery Across Pakistan

At RJ Pet Shop, we understand that your pets depend on timely access to food, treats, healthcare products, and essential supplies. That’s why we are committed to providing a fast, secure, and hassle-free delivery experience for every order.

Nationwide Delivery

We proudly deliver pet products across Karachi and throughout Pakistan. Whether you’re ordering pet food, accessories, toys, grooming products, or healthcare essentials, we’ll ensure your order reaches you safely and efficiently.

Order Processing

Orders are typically processed within 24 hours of confirmation.
Orders received on weekends or public holidays will be processed on the next working day.
Customers will receive order confirmation and shipping updates via phone, WhatsApp, or email.

Delivery Timeframes

Karachi

📦 Delivery within 1–2 business days.

Other Cities in Pakistan

📦 Delivery within 3–5 business days.

Delivery times may vary due to weather conditions, public holidays, courier operations, or remote delivery locations.

Shipping Charges

Shipping charges are calculated based on the delivery location, order size, and package weight. Any applicable shipping fees will be displayed clearly during checkout before order confirmation.

Order Tracking

Once your order has been dispatched, tracking details will be provided whenever available so you can monitor your shipment’s progress.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) services on eligible orders across Pakistan. RJ Pet Shop reserves the right to verify orders before shipment to ensure smooth processing.

Damaged, Incorrect, or Missing Items

Customer satisfaction is our priority.

If you receive:

A damaged product
An incorrect item
A missing item from your order

Please contact us within 48 hours of receiving your package. Our support team will promptly investigate and provide a suitable resolution.

Delivery Responsibility

Customers are responsible for providing accurate shipping information, including contact numbers and delivery addresses. RJ Pet Shop will not be responsible for delays caused by incorrect or incomplete information.

Commitment to Quality

Every order is carefully checked, packed, and dispatched to ensure your pet receives fresh, genuine, and high-quality products. We work with trusted courier partners to maintain the highest standards of service and reliability.